the mountain - isle is down at the moment (host error)

Aug 11^th, 2022 at 12:13am

the mountain › Unreal Tournament 99 › Isle of Helen Server › isle is down at the moment (host error)

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isle is down at the moment (host error) (Read 572 times)

Helen YaBB Administrator Offline hello Posts: 1558 Location: earth Joined: Nov 8^th, 2005 Gender:	isle is down at the moment (host error) Sep 16^th, 2021 at 5:59pm	Print Post
	The island server is offline, my host says they didn't get my automatic payment, but paypal indicates it was sent. We are trying to figure it out. Meanwhile if the mountain goes down tomorrow, it is probably the same thing.

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TankBeef Full Member Offline Hello Posts: 200 Joined: Feb 9^th, 2021 Gender:	Re: isle is down at the moment (host error) Reply #1 - Sep 17^th, 2021 at 8:14am	Print Post
	Hmmm...Helen, I hope everything gets sorted out, but...you have to be careful, cause I smell something fishy, first they change the IP addresses, and now this. I don't think they should shut down your servers just because of some payment issue, they should at least give you a couple of weeks, especially if you have been a faithful customer for years and have never been behind. I have no idea if that host changed ownership or management, but I feel they should handle these things better.


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Helen YaBB Administrator Offline hello Posts: 1558 Location: earth Joined: Nov 8^th, 2005 Gender:	Re: isle is down at the moment (host error) Reply #2 - Sep 17^th, 2021 at 6:20pm	Print Post
	The Isle is back up, it is sorted out. It probably their issue (rather than paypal's), because in the support ticket, they just said it was taken care of without saying what happened. I have been mostly satisfied with them. It is a bit odd that they have a zero grace period if you have a late payment. It was also a bit awkward to sort out because, although their support is 24/7, their billing department is 8am - 5pm, but they are in Europe, so any of my communications with them did not get to the billing department until the next day. Oh well! Hopefully this was a one time thing.

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Helen YaBB Administrator Offline hello Posts: 1558 Location: earth Joined: Nov 8^th, 2005 Gender:	Re: isle is down at the moment (host error) Reply #3 - Apr 17^th, 2022 at 9:50am	Print Post
	The isle is down but will be back Monday. The server host stopped accepting paypal auto payments, but did not tell me this fact when my invoice was due. Yeesh. The tech support is online, but the billing department works Monday - Friday.

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