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Normal Topic isle is down at the moment (host error) (Read 189 times)
Helen
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isle is down at the moment (host error)
Sep 16th, 2021 at 5:59pm
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The island server is offline, my host says they didn't get my automatic payment, but paypal indicates it was sent. We are trying to figure it out.

Meanwhile if the mountain goes down tomorrow, it is probably the same thing.
  

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TankBeef
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Re: isle is down at the moment (host error)
Reply #1 - Sep 17th, 2021 at 8:14am
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Hmmm...Helen, I hope everything gets sorted out, but...you have to be careful, cause I smell something fishy, first they change the IP addresses, and now this. I don't think they should shut down your servers just because of some payment issue, they should at least give you a couple of weeks, especially if you have been a faithful customer for years and have never been behind. I have no idea if that host changed ownership or management, but I feel they should handle these things better.  Sad
  
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Helen
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Re: isle is down at the moment (host error)
Reply #2 - Sep 17th, 2021 at 6:20pm
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The Isle is back up, it is sorted out. It probably their issue (rather than paypal's), because in the support ticket, they just said it was taken care of without saying what happened. I have been mostly satisfied with them. It is a bit odd that they have a zero grace period if you have a late payment. It was also a bit awkward to sort out because, although their support is 24/7, their billing department is 8am - 5pm, but they are in Europe, so any of my communications with them did not get to the billing department until the next day.
Oh well!
Hopefully this was a one time thing.
  

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